One platform for booking, dispatch, and billing. One team getting you more trips and contracts. From your first van to your fortieth.
We partner and integrate with
Duet's set up in a day and easy to run yourself. Whatever you'd rather not do, marketing, dispatch, billing, our specialists take it over.
Spend your mornings landing contracts, not assigning drivers. Build a business that runs without you and lasts.
In their first year on Duet, one provider grew revenue 90%. Another landed 15 facility contracts. A third added 100+ reviews.
Owner, dispatcher, biller, marketer. You're all of them before lunch. Duet replaces the spreadsheets, calendars, and paper slips with one platform.
One provider lost $25,000 to rejected claims on their old software. Since switching to Duet, they haven't lost a dime.
Marketing, facility outreach, dispatching, websites. You don't have to hire for roles you can't afford yet. We already have them.
Everything you need to run your operation, in one platform your whole team learns in a single session.
Watch a booking become a dispatched trip
Included with Duet
Most callers who hit voicemail don't call back. They call the next van service. Duet's phone agent picks up when you can't, books the trip, and texts you the details. It also makes reminder calls before pickups, so riders are ready at the curb and no-shows drop.
"Thanks for calling. Where are we picking you up?"
2:14 AM · Booking created while you slept
"Mom's ride is 6 minutes away"
Text riders and their families a live tracking link. It opens right in the browser, nothing to download. Peace of mind for them, and far fewer "where's my ride?" calls for you.
Measured across providers on Duet who send tracking links.
New
Give hospitals, rehabs, and nursing homes a simple portal to book and track trips with you directly. No phone tag, no fax machine. When booking with you is this easy, they keep coming back.
The facility portal
Hospital discharge calls, emails, portals, and broker trips land in one calendar. Recurring trips and bulk uploads included.
Every vehicle, driver, and trip on one live screen. Assign with a click, not a phone tree.
Your rates per contract, reports shaped to each payer, claims sent straight to the clearinghouse.
Shifts, payroll, maintenance records, and a driver app drivers don't complain about.
You'll see the difference in the first five minutes.
The software is free under 100 trips a month.
Past that, pricing scales with your trips. Most providers pay about $50 per active vehicle per month. Slow month? You pay less. Vehicle parked? You pay nothing.
You don't have to become an expert in marketing or sales to grow. Add the help you need, when you need it.
Show up when someone nearby googles "wheelchair transportation near me." We build the ads, run them, and tune them. Providers have made as high as $4 back for every $1 spent.
From $200/month. $400 setup fee, waived for Duet software customers.
Hospitals, rehabs, and nursing homes send steady trips, but reaching them takes hours of cold calls. So we make the calls and charm the gatekeepers. You just show up to meetings with decision-makers who already want to talk.
Pricing varies.
A clean website, Google Business Profile, listings, flyers, and a pricing sheet. Look established from day one and show up in local search.
Websites from $400, one-time.
A trained Duet dispatcher runs your board: assigning trips, coordinating drivers, working the phone. Step back from the desk without things falling apart.
From $800/month.
Get a free Growth Audit. We'll look at your web presence, where your trips come from today, and where more could. Then we tell you straight what would move the needle. No sales pitch.
Wheelchair & stretcher service
7 → 10 vehiclesSeven vehicles run across Slack, Outlook, Google Sheets, and Asana. The owner re-entered the same data everywhere and still couldn't see her real availability.
New provider, first year
Started from 0Brand new: no trips, no operations experience, a small budget. Started on the software, added remote dispatching two months in.
Multi-vehicle provider
Billing turnaroundTheir old software dropped key trip data, so claims kept bouncing. The biller spent hours a day cleaning exports, and they still got paid late.
Private-pay provider
San Diego, CAWanted private-pay trips but had no time for marketing. Our team built and ran a Google Ads campaign aimed at people searching for medical transportation nearby.
"Have been using Duet dispatching software and worked with their team for three years. They also helped us with website creation and SEO and ad campaigns. This is a great one stop shop for everything we need."
"Duet has been a huge help for our NEMT business. Their team is always responsive, easy to work with, and genuinely cares about helping us succeed. After looking at several other options, Duet stood out by far."
"Duet has been a game-changer for our NEMT operation. From day one, their customer service has been exceptional. I did my research and spoke with other providers before making a decision, and none of them came close."
"Got a great client thanks to Duet. They definitely put the needs of the patients first."
"Duet is the first software we really understood how to use."
"I'm a very visual person. When I saw Duet's calendar view I thought right away: that's exactly how I think about my service."
"I had zero trips and a lot of uncertainty. Thanks to Duet, I grew from zero to 200 trips in three months in a rural market."
"I saw three demos before Duet. They were all the same. Yours is very different and really easy to use."
"Our utilization increased by 17% over seven months without adding additional vehicles."
"We're in our 60s and wanted a tool that made life simpler, not harder. We finally have time to ourselves."
Already on another platform? We'll move your data over. Most providers are fully set up on Duet within a week.
Questions we hear from providers just like you.
The software is free for providers doing fewer than 100 trips per month. No catch, no credit card required. Past 100 trips, pricing is based on the number and length of your trips. Most providers pay about $50 per active vehicle per month. You pay less during slow months, nothing for vehicles out of service, and there are no hidden fees. Growth services are priced separately: search ads management starts at $200/month (the $400 setup fee is waived for software customers), websites start at $400 one-time, remote dispatching starts at $800/month, and facility outreach pricing varies.
Same-day support by phone, email, and text from real people who know NEMT operations. Not a chatbot, not a ticket queue, not an outsourced help desk. During onboarding you get live video training for your whole admin team. After that, we're a call away.
This is the worry we hear most often, and the one we hear least about after providers switch. Your dispatchers and billers learn the platform in a single live training session with your whole team. The driver app shows clear trip details, opens navigation with one tap, and updates trip status with a single button. It's the driver app drivers don't complain about.
Duet can answer the calls you miss, take the booking, and text you the details. It can also make reminder calls before pickups so riders are ready and no-shows drop. It's included in the software pricing, and it's optional: you decide how much of your phone it handles.
Fast. You get self-onboarding videos plus a live one-hour training session for your whole team. A small service can be up and running the same day; larger fleets often roll out in stages, and we plan that with you.
All of the above. Whether you've been searching for NEMT computer-aided dispatch (CAD), a transportation management system (TMS), routing software, or fleet management software, Duet is one platform that books, schedules, dispatches, tracks, and bills your trips.
We make it as painless as we can. We'll move your trip data, rider profiles, and driver information into Duet, and train your admin team live so everyone's comfortable before you go live. Most providers are fully up and running within a week. Your data is always yours, and you can export everything at any time.
Of course. Most providers start with just the software and many never add a single service. Remote dispatching, marketing, facility outreach, and websites are there when you want them. No pressure, no bundling, no upsell built into the software.
No. All contracts are month-to-month with no cancellation fee. You stay because Duet works for your business, not because of fine print.
The software is free until you hit 100 trips per month, so you pay nothing while you find your footing. We've helped providers go from zero to over 200 trips a month in less than half a year. And if you need help building your web presence or landing your first contracts, that's exactly why we created the free Growth Audit.
Real stories and practical tips from the providers we work with.
How to run multi-day, cross-state senior moves: vehicles, crews, and pricing.
Read more →Building a scalable NEMT business from day one: systems, private pay, and five-star reviews.
Read more →Our NEMTAC panel: four providers share exactly how they grew.
Watch on YouTube →Join 100+ NEMT providers on Duet. Book a 30-minute demo, no pressure, just a look at where your business could go.
