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Watch the full episode
Podcast
Why Most NEMT Companies Struggle to Scale (And How Duet Fixes It)
Most NEMT companies don’t have a scaling problem… 👉 they have a backend problem.
Host: Te`ya Miles, Thee NEMT Girl .
Guest: James O'Donnell, Cofounder & COO of Duet
In this episode, Te`ya sat down with James O’Donnell, Co-Founder & COO of Duet, to break down why so many NEMT providers get stuck — and what actually needs to be in place to grow without everything falling apart.
They get into:
- Why dispatch and operations are the real bottleneck
- How messy systems are costing you money
- What needs to be in place before you scale
- How platforms like Duet help bring structure to your business
If you’re serious about building a real NEMT company, this is a conversation you need to hear. 📞 Connect with James / Duet at james@duetinc.com or go to Duet website.
Want more trips and less busywork?
See how Duet runs and grows NEMT businesses in a 30-minute demo.